Gordon Brown founder and CEO looks back to the beginning of TeleAdapt and reflects on evolving in a changing world.
For any company 25 years is a major milestone and TeleAdapt has seen many changes in the hotel industry in this time. As a bedroom start up in 1992 our focus was supporting the business traveller then connecting their laptops by modems to the telephone dialup network – dealing with the myriad of telephone sockets that exist in the world.
This was a time when hotels simply did not assist the guest. Travelers were on their own and were classed as ‘road warriors’ or mostly ‘road worriers’! Today, hotels are very much judged by their guests on the connectivity they provide for internet, entertainment and charging for the multiple devices they are bringing into the hotel rooms.
Since its beginning TeleAdapt has always focused on anticipating trends and providing solutions that meet the needs of hotel guests. We initially provided internet connectivity solutions when high speed internet access first became available in the early 2000’s. We then provided our MediaHub panels to the newly-installed flat-screen TVs ready for the BYOD (Bring Your Own Device) phenomenon. Next, we provided a variety of audio and charging solutions to meet the ever growing demand for more power outlets and mobile phone docking, responding to the guest complaints of ‘never enough outlets, always in the wrong place’!
Most recently we have seen the advent of wireless connectivity where guests are wishing to stream their own content onto the in-room TV just as they are now using within their homes. I am very proud that TeleAdapt is part of this next revolution with our new RoomCast streaming product and look forward to continuing to provide quality products and services to hotels and their guests worldwide.
Back in 1992 as a start-up, I could not have envisaged that by 2017 we would have supplied products into over 4 million hotel rooms worldwide from the most luxurious to the budget, from independent hotels to major chains, from hotels worldwide from Finland to Australia, from USA to China, indeed hotels in the vast majority of cities in the World.
I am very grateful for the support of our customers and partners in this fascinating industry and am proud to now have 80 employees in 5 offices around the world all dedicated to assisting hotels and their guests.